Privacy Policy

1. Introduction & Executive Commitment

UKF Sea & Air Cargo Services LLC ("UKF Services," "we," "our," or "us") operates as a premier freight forwarding and customs clearance specialist headquartered at Office No. 2056-A, First Floor, Entrance No. 4, Dubai Cargo Village, Dubai, United Arab Emirates. Operating in international logistics since 2008, we recognize that protecting commercial shipping data, proprietary cargo manifest details, and personal data is central to building reliable global trading relationships.

This Privacy Policy outlines our transparent frameworks for collecting, managing, processing, and safeguarding information provided by international importers, global buyers, corporate supply chain executives, and website visitors across our digital platforms and freight operations.

2. Scope of Data Collection

To execute international multi-modal logistics, clear customs with UAE authorities, and manage ocean or air freight consignments, UKF Services collects specific categories of corporate and individual data:

2.1 Commercial & Logistics Information Provided Directly

• Contact Identity Data: Full name, professional job title, corporate email address, business telephone number, and physical office location.
• Shipping & Customs Records: Commercial invoices, packing lists, bill of lading details, air waybills (AWB), certificates of origin, import/export license numbers, and commodity-specific documentation.
• Transactional Information: Payment details, credit references, banking identifiers, and financial transaction histories necessary for freight billing and duty settlements.

2.2 Digital Technical Data Collected Automatically

• Technical Identifiers: IP addresses, browser types, operating system specifications, session timestamps, and device metrics.
• Usage Analytics: Web page navigation paths, interaction metrics, referring URLs, and regional telemetry gathered to optimize platform responsiveness for overseas trading partners.

3. Purpose and Legal Grounds for Data Processing

We strictly adhere to legal processing bases established under international privacy frameworks including the EU GDPR and UAE Federal Decree-Law No. 45 of 2021:

4. Data Sharing and Third-Party Disclosures

UKF Services strictly refrains from selling, leasing, or commercializing client or trader information to third-party brokers. Controlled data disclosures occur exclusively to facilitate authorized logistics operations:

• Governmental Authorities: UAE Federal Customs Authority, Dubai Customs, Dubai Airports Authority, and border inspection agencies required by law.
• Verified Transport Carriers: Ocean shipping lines, commercial airlines, terminal operators, and ground haulage contractors essential for cargo movement.
• Financial & Legal Partners: Authorized banking channels, cargo insurers, trade compliance advisors, and audit professionals.

5. Cross-Border Transfers & Global Infrastructure

Given the global nature of freight forwarding across 150+ international trade corridors, information processed in the UAE may be securely transferred to destination ports, international customs clearance partners, and accredited cloud infrastructure servers. UKF Services enforces Standard Contractual Clauses (SCCs) and robust data protection agreements to ensure cross-border data movements remain compliant with global safety thresholds.

6. Technical & Organizational Data Safeguards

We deploy multi-layered security measures to maintain data integrity and protect sensitive trade documentation against unauthorized access, loss, or alteration:

• SSL/TLS 256-bit encryption protocols for digital data transit.
• Restricted role-based data access controls implemented across operational systems.
• Physical security barriers at our Dubai Cargo Village facility.
• Periodic vulnerability assessments, enterprise firewalls, and cloud storage encryption at rest.

7. Data Retention Guidelines

UKF Services retains personal and commercial shipping records only for the period necessary to fulfill service agreements, manage warranty or audit claims, and maintain compliance with UAE statutory customs record-keeping regulations (mandating minimum 7-year retention for trade records). Once retention thresholds expire, records are securely erased or anonymized.

8. Client Rights & Compliance Inquiries

Under applicable international regulations, corporate representatives and clients hold specific data protection rights, including the right to inspect, update, correct, or request erasure of personal information held by UKF Services.

To exercise your rights or lodge formal inquiries regarding your data governance, you may contact our Data Protection Compliance Team directly at our Dubai Headquarters: